Communication Policy

At Equrra Solutions Real Estate, we are committed to maintaining transparent, efficient, and client-focused communication throughout all phases of the buying and selling process. Our communication policy is designed to ensure that our clients, agents, and staff are well-informed and have access to the necessary information at every step.

Key Principles:

  1. Timely Responses: We prioritize responding promptly to all communication, including emails, phone calls, and messages during our business hours. Our goal is to address inquiries and concerns within 24 hours whenever possible.
  2. Client-Centric Approach: Our communication is centered around our clients’ needs and preferences. We listen actively to understand your goals and tailor our communication style accordingly.
  3. Transparency: We believe in open and honest communication. We will provide clear and accurate information regarding property listings, market conditions, fees, and any potential conflicts of interest.
  4. Accessibility: Our team is easily accessible via various communication channels, including email, phone, and in-person meetings, to accommodate your preferences and availability.
  5. Regular Updates: For ongoing transactions, we provide regular updates on the progress of your real estate transaction, ensuring you are well-informed about key milestones and any necessary actions.
  6. Data Security: We take data security seriously. Any personal or sensitive information you share with us will be handled with the utmost confidentiality and in compliance with applicable privacy laws.
  7. Conflict Resolution: In the event of any disputes or concerns, our team is committed to resolving issues promptly and professionally through open communication and negotiation.
  8. Client Feedback: We value your feedback and encourage you to share your thoughts and suggestions. Your input helps us improve our services and better meet your needs.

Communication Channels:

Our primary communication channels include:

  • Email:
  • Phone: (947) 217-2677


By adhering to these communication principles and channels, Equrra Solutions Real Estate aims to provide a seamless and satisfying experience for all our clients. Your trust and satisfaction are our priorities, and we are dedicated to keeping you well-informed and supported throughout your real estate journey.